In this episode of Social Confoes, hosts Diego and Jean-luc discuss the nuances of customer service experiences across different industries and platforms. They share personal anecdotes ranging from restaurants in Suriname, international banks, and online purchases. The conversation highlights both positive and negative experiences, emphasizing how good customer service can significantly influence brand loyalty. They also explore cultural differences in customer service practices, discussing tipping cultures and the impact of digital customer support. The episode concludes with insights on how entrepreneurs can implement effective customer service strategies in their businesses.
Episode Overview
00:00 Welcome
01:26 Discussing Customer Service Experiences
07:56 The Tipping Culture Debate
17:04 Online vs Offline Customer Service
26:30 Frustrating Customer Service Experience
31:43 Comparing Customer Service Experiences
34:43 Challenges with Facebook Support
42:01 Customer Service Success Stories
46:38 Evaluating Customer Service Impact
Social Confoes 157 - The Best Customer Service