Confoes Studios
Social Confoes
Social Confoes 157 - The Best Customer Service
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-47:43

Social Confoes 157 - The Best Customer Service

In this episode of Social Confoes, hosts Diego and Jean-luc discuss the nuances of customer service experiences across different industries and platforms. They share personal anecdotes ranging from restaurants in Suriname, international banks, and online purchases. The conversation highlights both positive and negative experiences, emphasizing how good customer service can significantly influence brand loyalty. They also explore cultural differences in customer service practices, discussing tipping cultures and the impact of digital customer support. The episode concludes with insights on how entrepreneurs can implement effective customer service strategies in their businesses.

Episode Overview

  • 00:00 Welcome

  • 01:26 Discussing Customer Service Experiences

  • 07:56 The Tipping Culture Debate

  • 17:04 Online vs Offline Customer Service

  • 26:30 Frustrating Customer Service Experience

  • 31:43 Comparing Customer Service Experiences

  • 34:43 Challenges with Facebook Support

  • 42:01 Customer Service Success Stories

  • 46:38 Evaluating Customer Service Impact

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Discussion about this podcast

Confoes Studios
Social Confoes
Social Confoes is geared around getting the personal story behind a person that is inspiring others to do something for themselves. It is a social conversation that gets personal but also touches upon a specific topic of expertise.